Access is our commitment to you
When you can access information, you can access opportunity. To improve the financial well-being of all and help them reach their goals, we are committed to providing accessible, easy-to-use websites, applications, documentation and services that comply with the Americans with Disabilities Act (ADA) and accessibility standards. To give every customer a productive experience, we are committed to ongoing research, design and testing of our digital and print assets to ensure these assets are accessible to all users.
Count on us for reasonable accommodations
OneMain provides a wide range of standard services and makes additional aids available upon request, including:
- Our more than 1,300 branches have been designed or retrofitted to accommodate a variety of physical needs, consistent with the ADA and other rules and regulations on accessibility and safety.
- Billing statements, letters and other documents are available in a variety of formats, including large-print, braille, audio, or accessible PDF. All you have to do is call 1-800-290-7002 to request alternative formats.
- Live reading of documents and sign-language interpreters are available upon request.
- Our website and mobile applications are compatible with screen-reader technology.
- We accept calls through Telecommunications Relay Services and can accommodate requests to contact you through such services. These services enable live text-based communication using a TTY device, TTY functionality on iPhones and Android phones, the IP relay website, or the IP relay mobile app.
We’re always here to meet your needs
It’s important that you feel comfortable communicating with us and can access our services easily and effectively. To request a reasonable accommodation not described above or to report any accessibility barriers, please call 1-800-290-7002.